Please complete the repair request and obtain a case number before sending your package. Sending items without notification may result in the package not being accepted or delayed processing.
✅ Please prepare before sending (required)
Please print or handwrite the following information and include it inside the package (it is recommended to also attach a copy inside the inner bag/box):
- Case number (required)
- Name, phone number, email
- Order number/purchase proof
- Product information (model/size/color)
- Brief description of the damage
🧼 Packaging and shipping recommendations
- Please clean and dry the product before sending
- Use an outer box or protective bag with cushioning materials to prevent secondary damage from pressure during shipping
- It is recommended to use trackable shipping and keep the shipping receipt/tracking number
💰 Shipping fee policy (important)
- Outgoing shipping fee: paid by customer
- Return shipping fee: paid by customer
- Costs arising from incorrect address, no recipient, refusal of delivery, or reshipment due to return will also be borne by the customer.
🧭 Where to send? (Choose the receiving point based on your location)
1) Taiwan receiving point (7-11 store-to-store)
- Store: 7-11 Huaxing Store
- Shipping method: Complete the shipping process according to the 7-11 method you choose
- Recipient name/phone: Chen Mengguan / 0966360831
- Please be sure to note in the package/shipping information: "ZELO Repair | include the case number and complete recipient information inside the package"
2) Japan receiving point (courier/mail)
Recipient information (recommended to fill in as is):
- Name: Chen Mengguan
- Additional info (optional/remarks): SPG3230239
Address:
- Postal code: 〒542-0064
- Prefecture: Osaka Prefecture, Osaka City
- Ward: Chuo Ward
- Street address: 2-2-22 Ueshio
- Building name/room number: LINO BLD Room 101
- Remarks (recommended): SPG3230239
- Country: Japan
- Phone number: 080-5779-5334
One-line Japanese address (for logistics system):
〒542-0064 Osaka Prefecture, Osaka City, Chuo Ward, 2-2-22 Ueshio LINO BLD Room 101 SPG3230239 (Chen Mengguan) TEL: 080-5779-5334
Shipping reminders:
- Please clearly mark the case number in the recipient information or inside the package documents
- If using international shipping, customs clearance, taxes, carrier advance payments, etc., may apply and will be handled according to logistics and customs requirements
⏱️ After receiving the package
- After warehousing, the product will be inspected and evaluated for repair feasibility in order
- Repair time usually takes about 4–8 weeks (may be longer during peak seasons/holidays)
- If repair is deemed impossible, follow-up solutions will be provided according to policy (e.g., discount vouchers)