🧵 ZELO Repair Service (Accidental Damage Assistance)
Accidents are inevitable. If your ZELO product is accidentally damaged during use, we will provide free repair assistance within feasible limits to help you resume training and outings as soon as possible.
This service is a repair/remedy plan provided by ZELO according to policy. Whether the request is accepted and repairable will be determined based on the actual damage, product condition, and service capability.
🌍 Service Areas
The following areas currently accept repair services:
| Area | Repair Service Available |
|---|---|
| Taiwan | Yes |
| Japan | Yes |
| Southeast Asia | Yes |
🎯 Applicable Products
This repair service is limited to ZELO protective pants products.
If the product you submit is not protective pants, we may not be able to accept it; however, you may still fill out the form, and we will provide other suggestions depending on the situation.
📝 Important Notes Before Applying
To ensure a smooth process, please read the following before submitting your application:
-
Proof of purchase required
Please provide identifiable proof of purchase (e.g., ZELO official website order number, store/cooperative channel invoice or receipt, etc.). -
This service mainly covers accidental damage
This repair plan primarily assists with damage caused by collisions, falls, and other accidents. Normal wear, improper use, or damage caused by non-product purposes will be evaluated by ZELO on a case-by-case basis for possible handling. -
Some damage may be irreparable
If the damage exceeds repair capability or the product has been used for many years with severe wear, we may not be able to repair it. -
Alternative solutions if repair is not possible
If repair is deemed impossible, ZELO may provide a discount voucher as a remedy on a case-by-case basis (voucher form, amount, and usage rules are subject to ZELO announcements or individual notifications). -
Repair materials/colors may differ
During repair, different colors or substitute materials may be used due to material or part supply to ensure functionality and durability. -
Please clean the product first
If we receive products with obvious dirt or odors, ZELO reserves the right to return them without repair. -
Shipping costs
Both sending and return postage must be paid by the customer.
We will provide shipping information and process instructions after acceptance. -
Processing time
Repairs usually take 4–6 weeks to complete; delays may occur during holidays or peak seasons, thank you for your understanding. -
Limit on number of requests
Each customer may submit up to 5 repair requests per year (counted by the same account/identification information).
🧾 If Your Product or Area Is Not Covered
If your area is not within the service range or your product is not protective pants, you may still fill out the form below, and we will do our best to provide other solutions or suggestions.
📩 Repair Application Form (Suggested Fields)
- Name
- Email / Phone
- Order number (or proof of purchase information)
- Purchase channel (official website/store/cooperative channel)
- Product name / model / size / color
- Usage area (Taiwan/Japan/Southeast Asia, or others)
- Cause of damage (accident/fall/collision/other)
- Description of damage (text)
- Upload photos (recommended: wide shot + close-up + tag/serial number)
- Return shipping address
✅ Rights Reserved by ZELO
To maintain service quality and fairness, ZELO reserves the right to decide whether to accept, repair method, alternative solutions, and related conditions based on individual cases, and retains the final right to interpret, modify, and terminate this service (with reasonable notice).